The Link Between ITIL & System Center
What is ITIL? ITIL (formerly the Information Technology Infrastructure Library) is a set practices for IT service management (ITSM). It focuses on aligning IT services with business needs. This process has helped IT departments become more efficient and help companies achieve organizational success. ITIL has been a success because IT Service Management has adopted these methods. ITIL helps with everything, from tasks and checklists to the measurable results needed to deliver value to organizations.
It is a different thing to be able to identify the best practices that add value and to be able execute them. Microsoft System Center can help with this. Service Manager is one of the key attributes of System Center. This manageability component helps in many critical areas of ITIL such as Change and Release Management and Service Management with Service Level Agreements.
It is essential to have a great ITIL strategy. However, without the right tools to execute it, great ideas are just that: ideas. Microsoft’s System Center, with its strong tools and support, can help you make your ITIL vision a reality.
Learn more about System Center 2012-Service Manager.
New Horizons can help you with any questions regarding these practices in order to streamline your IT department and maximize efficiency. We can also help you determine the best training solutions to suit your team.