When done well, project reports offer more than just a summary of data. They can be of great value to your organization and its stakeholders, and they can protect you from unfair claims. Let’s take a look at three reasons why you should report on projects:
Keep communication channels open
A project report is more than just a document. It’s a way to keep communication moving with your stakeholders. Simple acts of sending clients a status report can spark conversation. Clients will often be hands-off, leaving you to complete your project.
This is fine. However, it is important to maintain the conversation. It means that the client is fully informed about what is happening.
Stakeholders who are not as closely connected to the project can receive a project report to keep them informed about what is happening. The project report also allows stakeholders to express their concerns and opinions if they have questions.
The key takeaway: This document should not be viewed as something you have to do just for the sake. Highlight the most important points and highlights.
A stakeholder report gives your clients a way to understand how work is progressing and allows them to ask questions. They can also make suggestions or request changes to the work.
Project reports keep you covered
We’ve all dealt with clients who were just plain awful. You’re familiar with the type:
You are the customer who is always late at their end but expects you to adhere to deadlines.
This customer is highly disorganized and unsure about their responsibilities.
This is the type of client that will accuse you of delays and threaten legal action, even if they were their own faults.
These reports are crucial in these cases. You are protected from any claims by keeping a detailed record of what was done.
Regular progress reports should highlight dependencies, and include clear indicators of what the client needs to continue. They will be able to see that you have kept your end of the bargain over time.
The key takeaway: Make clear, regular, and transparent reports that show where money was spent, what it was spent on, and why. It’s a good idea if you have any important announcements or requirements from clients to continue, to put them right at the start of the document. This will ensure that they don’t miss them.
To ensure that you are secure, you can also get the client’s’sign off’ at every stage of the project. This will ensure that they are happy with the next step.
Improves customer experience for clients
Many industries are realizing that customer experience goes beyond providing pleasant service in customer-facing roles in retail, catering, or call centers.
Businesses are increasingly considering customer experience as encompassing all interactions a customer has with you, from before they even speak to you, through the project itself, and right through aftercare once the project is over.
Customers will trust you more if you are trustworthy, transparent, and professional. This is why project reports are an integral part of the overall customer experience.
A regular project report that is clear, concise, professional presented, and easy to understand will inspire confidence in you as well as your professionalism.
It is that extra touch that clients see you as more than a vendor. This is crucial to maintaining strong relationships.